SHIPPING POLICY

Currently, We only ship to the lower 48 states in the United States.

 

COSTS & DESTINATIONS

Currently, we only provide FREE shipping to the lower 48 states in the US. And we DO NOT ship to PO BOXES or APO.

*Kindly notice that all of our products are tax-inclusive for all 48 states, you will not be charged with extra tax when purchasing at our online store in the United States.

SHIPPING TIME

Order handling time: 1-2 business days

Transit time: 5-8 days

In-stock orders typically handle the next business day, unless otherwise noted on the product page.

For in-stock orders, we'll provide tracking number within 2 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx/USPS/DHL. It may take 5-8 days for your shipment to be transited by UPS/FedEx/USPS/DHL. Any delivery dates provided by Robooter are estimates.

SHIPPING CHANGES & ORDER CANCELLATION

Please contact support@robooterus.com to continue this process.

Order Cancellation

Before Shipping: If you cancel the order that was placed in 2 hours, the processing fee will not be charged.

After Shipping: To request an order cancellation after it has been shipped, the customer needs to pay a 10% processing fee. The customer is also responsible for the return shipping cost of $200. Robooter will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by Robooter’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Robooter will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

The customer needs to email Robooter’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Robooter will email the customer a cancellation notification email. The customer shall not send a return package to Robooter without receiving notification. Robooter will reject all shipments without scheduled to arrive, and the customer is responsible for any related fee or loss.

 

Change of Address

Before Shipping: No charge fee.

After Shipping: Customers need to contact the corresponding logistics company to change your address. If you fail to change your address, you may refuse the package and 10% of the order cost will be charged as a processing fee. And the customer is also responsible for the return shipping cost of $200.

 

ORDER TRACKING

You can track your order and shipping & handling information on your account if you have registered one on robooterus.com. If you haven't registered on our site, you can also track your order with your order number. For more shipping information, send an email to support@robooterus.com. We will get back to you in 24 hours.

If you haven't received the goods, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.